1. What information we collect, use, and why

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

We collect or use the following information for research or archiving purposes:

• Names and contact details
• Recorded images, such as photos or videos
• Personal information used for administration of research
• Personal information used for the purpose of research

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details
• Purchase or service history

2. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases and your data protection rights and the exemptions which may apply on the Information Commissioner Office (ICO) website.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

3. Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

4: Where we get personal information from

Directly from you

5: How long we keep information

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice.

6. How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.